Return & Refund Policy
Return Request Period
You may request a return within 30 calendar days after delivery. This store return period does not reduce any longer or additional withdrawal, cancellation or consumer protection rights that apply under law. To start a request, email service@dazvino.com with your order number, the item involved and the reason for your request.
How to Request a Return
- Contact customer support before sending anything back.
- Provide your order number, relevant item details and, if the item is damaged, defective or incorrect, useful photographs where possible.
- We will review the request and provide instructions and the authorized return destination when a return is appropriate.
- Package the item securely and follow the return instructions. Keep shipping evidence or tracking information until the matter is resolved.
Do not send returns to the registered company address without explicit return authorization. The authorized return location may be different from the business correspondence address.
Return Conditions
For a change-of-mind return, items should generally be unused, with original components, accessories and packaging where reasonably possible, and in a condition suitable for inspection. Necessary handling to examine an item and any mandatory statutory withdrawal rights are not restricted by these conditions. Certain goods may have legal exceptions for hygiene, perishability, personalization or other reasons where applicable and properly disclosed; any such exception must be consistent with consumer law. Faulty, misdescribed or incorrectly supplied goods will be handled under applicable consumer protections regardless of ordinary change-of-mind conditions.
Return Shipping Costs
For a voluntary change-of-mind return, the customer normally pays return shipping unless applicable law or the specific order terms require otherwise. Where an item is defective, arrives damaged, or is the wrong item, we will cover applicable reasonable return shipping costs or arrange a lawful alternative remedy. Please contact support before purchasing a return label so we can explain the appropriate process.
Inspection and Refund Approval
After an authorized return is received, we will review the condition and applicable circumstances, then notify you about the refund outcome. If approved, we will initiate the refund within 10 business days after approval, or earlier where applicable law requires. Refunds are generally returned to the original payment method unless the law requires another method or you agree to a lawful alternative. Banks and payment providers may take additional time to post the credit; this posting time is separate from the time we initiate the refund. Statutory refund timing requirements override any longer store process.
Restocking Fees
We do not charge a restocking fee.
Exchanges
If you want a different size, variant or item, contact support. Exchanges depend on product availability and our ability to arrange the exchange. If a direct exchange is unavailable, we will explain lawful return and reorder options without restricting your consumer rights.
Order Cancellations
If you need to cancel an order, email service@dazvino.com as quickly as possible, preferably before dispatch. We will try to stop processing, but a cancellation request cannot be guaranteed once an order has dispatched. Statutory cancellation rights remain available where applicable.
Missing, Incorrect or Damaged Items
Please contact us promptly if an item is missing, damaged, defective, or different from what was ordered. Include the order number and a description of what happened. We will explain the remedy available based on the issue and relevant consumer laws.
Contact and Business Information
Support Email: service@dazvino.com
Contact Phone: +86 13546298357
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Operating Company: Jilin Guxuan Trading Co., Ltd.
Company Address: Room 301, Building Bing, Jida Community, No. 525 Jinhua Street, Chaoyang District, Changchun
The company address is for business identification and correspondence, not an automatic return destination. Contact support for the authorized return address.