Shipping Policy
Order Processing
Orders are generally prepared for dispatch within 1–3 business days after successful payment confirmation. Business days exclude weekends and applicable public holidays. Processing time begins after payment confirmation and does not include the time a parcel spends in transit. Exceptionally high order volumes, stock issues or verification requirements can extend processing; we will contact you if there is a material issue.
Delivery Destinations and Options
Delivery is available only to destinations that can be selected and accepted at checkout for the products in your order. Available shipping services and restrictions can vary by item and delivery address. If checkout cannot accept your destination, we cannot promise delivery there. Please review your full delivery address carefully before placing an order.
Estimated Transit Time
After dispatch, estimated transit time is 7–15 business days. This is an estimate, not a guaranteed delivery date. The overall time from payment to delivery consists of order processing plus transit, and may be affected by carrier networks, customs, local holidays, weather, remote destinations, and other circumstances. Where the law establishes a binding delivery deadline or remedy, those legal requirements apply.
Shipping Charges
Shipping charges, if any, are shown at checkout before you confirm your purchase. Rates can vary based on the destination, items and shipping method. No free-shipping threshold is promised by this policy.
Tracking and Delivery Updates
Where tracking is provided by the carrier, tracking details may be sent after dispatch. Tracking status may take time to update. If you have a question about your shipment, email service@dazvino.com with your order number.
Customs, Duties and Import Taxes
International shipments may be subject to import duties, customs processing or local taxes depending on the destination and applicable rules. The checkout disclosure and mandatory law determine which charges are collected by the store and which, if any, are payable at import. We do not represent that every shipment is duty-free. Contact us before ordering if you need clarification about a stated checkout charge.
Incorrect Addresses and Failed Delivery
Please enter a complete, accurate shipping address and contact details. Contact us promptly at service@dazvino.com if an address needs correction. We will try to help before dispatch, but changes cannot be guaranteed once the order has been processed or shipped. Any reshipping charges, if applicable, will be explained in accordance with applicable law; we will not deny mandatory consumer remedies where the problem is our responsibility.
Delayed, Lost, Damaged or Incorrect Orders
If tracking appears stalled, a shipment is missing, or an item arrives damaged or incorrect, contact service@dazvino.com with your order number and a description of the issue. Include photos of damaged goods and packaging when reasonably possible. We will review the case and offer a replacement, refund or other legally required remedy as appropriate. Your statutory rights remain unaffected.
Support
Email: service@dazvino.com
Phone: +86 13546298357
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)